How can we help?

Whether you need guidance, spotted a bug, or just have a question — support is here to help you move forward quickly and clearly.

Human support Cosmos support is handled personally by the founder, Bridget Sarah. No chatbots. No AI replies. Just real help from a human.

Documentation

Guides and walkthroughs to help you set up and use Cosmos features.

Open docs

Client Portal

Manage billing, modules, settings, and raise support tickets anytime.

Open portal

Platform Status

Live updates on system health and uptime.

View status

Common questions

Most messages are answered within 24 hours — often sooner during the working day.

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Contact support

Send a message or raise a ticket and you’ll hear back directly — usually within 24 hours.

Support hours: 8:00am – 5:00pm (UK time)

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Want to talk something through?

If you’d like to discuss a new feature, package, or integration, add your phone number in your ticket and Bridget Sarah will call you back during support hours.